PRODUCT & TECHNOLOGY

How does the 4D Bionic technology work? Unlike standard massagers that only vibrate or rotate in 2D, our 4D Bionic technology mimics the actual movement of a professional therapist’s hands. It uses mechanical nodes that knead, press, and pull to reach deep muscle tissues, providing a true "human-like" massage experience.

Does the Kyroflex™ Massager have a heat function? Yes! Every Kyroflex™ is equipped with Advanced Infrared Heat technology. It provides a soothing, constant warmth that penetrates deep into the muscle fibers to improve blood circulation and accelerate recovery.

Can I use it on other parts of my body? Absolutely. While it is ergonomically designed for the neck and shoulders, its versatile shape allows you to use it effectively on your lower back, calves, thighs, and arms.

HEALTH & SAFETY

Is it suitable for chronic neck and back pain? Yes, Kyroflex™ is specifically engineered to relieve muscle knots, stiffness, and chronic tension. However, if you have a specific medical condition (like a recent surgery or severe spinal issues), we always recommend consulting your doctor or chiropractor before use.

How long should a typical session last? We recommend sessions of 10 to 15 minutes. The device features an automatic safety shut-off to prevent over-massaging and to ensure your muscles receive the optimal amount of therapy.

SHIPPING & ORDERS

How long does shipping take? Once shipped, delivery to the United States and Europe usually takes 8 to 15 business days. You will receive a tracking number as soon as your package leaves our warehouse.

Do you ship worldwide? Yes, we offer insured worldwide shipping.

Where can I track my order? Once your order is shipped, you will receive an email with a tracking link. You can also track your order directly on our "Track Order" page using your order number and email address.

RETURNS & GUARANTEES

What is your "Risk-Free" guarantee? We are so confident in the Kyroflex™ that we offer a 30-day money-back guarantee. If you don't feel a significant reduction in your pain or if you aren't 100% satisfied, contact us, and we will make it right.

Is there a warranty on the device? Yes, every Kyroflex™ Pro-Relief 4D comes with a 1-year limited warranty covering any manufacturing defects or technical malfunctions.

TROUBLESHOOTING

The device isn't turning on. What should I do? First, ensure the device is fully charged using the provided USB-C cable. If it still doesn't turn on, press and hold the power button for 3 seconds. If the problem persists, contact our support team at info@kyroflex.com.

Is the fabric cover washable? The Kyroflex™ is made from premium, sweat-resistant leather. You can easily clean it using a damp cloth with a mild soap. Do not submerge the device in water.